Last updated: August 19, 2025
Welcome to GardenPhase! The terms “we”, “us” and “our” refer to Neura Tech. Neura Tech operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
These Terms and Conditions (the “Terms”), together with our Privacy Policy, Refund Policy, and Cookie Policy, govern your use of the Services and form a legally binding agreement between you and Neura Tech.
By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use or access our Services.
In accordance with Articles L.111-1 and L.221-5 of the French Consumer Code and Article 19 of the French Law for Confidence in the Digital Economy (LCEN), we provide the following information:
You must be at least 18 years old or the age of majority in your country of residence to use our Services. Minors may only use the Services under the supervision of a parent or legal guardian.
You agree to provide accurate and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your login credentials and all activity under your account.
We strive to provide accurate descriptions and images of our products. However, minor variations may occur. Product availability and specifications may change at any time without notice.
In case of error in price or product information, Neura Tech reserves the right to correct or cancel orders before shipment, in accordance with Article L.221-14 of the French Consumer Code.
When you place an order, you make an offer to purchase. Orders are confirmed only once we send you an acceptance email and payment is processed.
As required by EU Directive 2011/83/EU and French law (Article L.221-18 of the Consumer Code), you have a legal right to withdraw from your purchase within 14 days from the day you (or a third party indicated by you) receive the goods, without giving any reason. To exercise this right, you must notify us by email at contact@neuratech.com within the withdrawal period.
Certain items may be excluded from withdrawal rights (e.g., perishable goods, personalized or custom products) as permitted under Article L.221-28 of the French Consumer Code.
Refunds will be processed in accordance with our Refund Policy.
All prices are displayed in Euros (€) and include applicable VAT unless otherwise stated. Shipping, customs duties, or import taxes may apply depending on your location and will be shown before checkout.
You agree to provide current, complete, and accurate payment and billing information. Fraudulent or unauthorized use of payment methods is strictly prohibited and may be reported to authorities.
Delivery times are estimates and not guaranteed. Risk of loss transfers to you once products are handed over to the carrier, in line with Article L.216-2 of the Consumer Code. If delivery is delayed beyond 30 days without agreement, you may cancel the order and receive a full refund.
All intellectual property rights related to the Services, including logos, text, graphics, product names, and designs, are the exclusive property of Neura Tech or its licensors. Unauthorized reproduction, distribution, or commercial use is prohibited and may result in legal action under the French Intellectual Property Code.
Your personal data is processed in compliance with the EU General Data Protection Regulation (GDPR) and French data protection law. For details on how we collect, use, and protect your data, please review our Privacy Policy.
You have the right to access, rectify, erase, or restrict processing of your data, as well as the right to object and data portability. You may also file a complaint with the French supervisory authority, the CNIL.
Neura Tech is liable for defective products in accordance with Articles 1641 to 1649 of the French Civil Code and Articles L.217-4 to L.217-14 of the Consumer Code. However, our liability shall not extend to damages caused by misuse, negligence, or failure to follow product instructions.
We are not liable for indirect or consequential damages unless required by mandatory law.
These Terms are governed by French law. In case of dispute, you may first contact us at contact@neuratech.com to seek an amicable solution. If unresolved, you may use free mediation services in accordance with Article L.612-1 of the Consumer Code, or file a complaint with the competent French courts.
For EU consumers, you may also access the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised “last updated” date. Continued use of our Services after updates constitutes acceptance of the revised Terms.
For questions about these Terms, please contact us:
Email:contact@neuratech.com
Address:Bureau 3 5 Allée de la Grande Treille 35200 Rennes
Phone:473 220 085
Company Name:Neura Tech
Registration Number:2025B01919
VAT Number:FR12 345678901